Step 2
Set your cancellation policy
On the same Settings page, choose your cutoff. It applies to all your listings: appointments, classes and programs.
- Flexible: cancel at least 24 hours before.
- Moderate: cancel at least 72 hours before.
- Strict: cancel at least 7 days before.
Here's what happens when a booking is cancelled:
- Before the cutoff: the client gets the full amount back as a credit, not cash. It's a one-time code that can only be used with you and lasts 12 months. Clients see it under My Credits on their Bookings page, with a button to book you again.
- After the cutoff: no credit is given.
- If you cancel on a client, they get a credit too, whatever the timing.
- Clients who booked with a pass or membership don't get a code. The session goes back onto their pass instead.
- Guest bookings (made without an account) don't get an automatic credit.
Why credit instead of cash?The money stays with your business, and the client has a reason to rebook with you.
Here you can also choose which emails you get (new bookings, cancellations, reminders). If more than one person serves clients at the same time, set Team Size. If you work alone, leave it at 1.