Refund & Cancellation Policy

Overview

List is a marketplace that connects customers with independent service providers. Because each provider sets their own cancellation terms, refund eligibility depends on the provider's individual policy. This page explains the general framework and your rights as a customer or provider.

For Customers

Cancellations by the customer

Cancellation and refund terms are set by each provider and are displayed on their service page before you complete payment. Common policies include:

• Full refund if cancelled more than 24 hours in advance
• No refund for cancellations within 24 hours of the session
• Credit or rescheduling offered at the provider's discretion

Always review the provider's cancellation policy before booking. If you are unsure, message the provider directly through List before completing payment.

Cancellations by the provider

If a provider cancels your confirmed booking, you are entitled to a full refund of the amount paid. Refunds are processed to your original payment method and typically appear within 5–10 business days depending on your bank or card issuer.

To request a refund in this case, contact us at hello@list.sg with your booking reference.

No-shows

If you do not attend a session without cancelling, refunds are at the provider's discretion. We strongly encourage messaging your provider as soon as possible if you cannot make a session.

For Providers

Setting your cancellation policy

You can set your cancellation terms in your service settings. Your policy is shown to customers before they pay. You are responsible for honouring the terms you publish.

Provider-initiated cancellations

If you cancel a confirmed booking, the customer will receive a full refund. Repeated cancellations may affect your standing on the platform. If you are unable to fulfil a booking, notify the customer as early as possible via the List messaging system.

Disputes

If you have a dispute about a booking or payment that you cannot resolve directly with the other party, contact us at hello@list.sg. Please include your booking reference and a brief description of the issue. We aim to respond within 1 business day.

List acts as a platform facilitating transactions between customers and providers. We will make reasonable efforts to mediate disputes fairly, but are not liable for the actions of independent providers.

Payment Processing Fees

List does not charge a platform fee. However, standard payment processing fees charged by our payment processor are non-refundable in the event of a cancellation or refund, as these are incurred at the time of the original transaction.

Contact

For any questions about this policy or to request a refund, reach us at hello@list.sg or visit our support page.