We're here to help
Something went wrong, or you just have a question? Reach us below — we typically reply within a few hours.
Response times: Email support is monitored Monday to Friday, 9am–6pm SGT. We aim to reply within a few hours for urgent issues (payment problems, booking disputes).
Common questions
My payment went through but I have no confirmation. What do I do?
Email us at hello@list.sg with your name and the service you booked. We'll look it up within a few hours and resend your confirmation.
I need to cancel or reschedule my booking.
Message your provider directly through the List messaging system — they control their cancellation policy. If you're having trouble, contact us and we'll help mediate.
I'm a provider and I haven't received my payout.
Payouts are processed weekly. Check your earnings dashboard first. If it shows "pending" for more than 7 days, email us at hello@list.sg with your provider account email.
How do I report a problem with a provider?
Email hello@list.sg with your booking reference and a description. We take all reports seriously and will follow up within 24 hours.
I want to delete my account.
Email hello@list.sg from your registered email address. We'll process the deletion within 5 business days in line with our Privacy Policy.
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